At Zaifworks we understand the bigger picture of technology. Sure, we are tech-savvy, but we also believe in having a courteous and helpful culture. We take the time and care to know our Partner’s needs and ensure we deliver top-level support and solutions that fit the organization.
First class IT service
A blueprint for accomplishing your objectives, fom thought leadership.
Hardened IT security
A blueprint for accomplishing your objectives, fom thought leadership.
Compliance-ready
A blueprint for accomplishing your objectives, fom thought leadership.
MANAGED IT SERVICES
Serving Seattle With Professional IT Solutions And Managed IT Services
When it comes to managing IT for your business, you need an expert. That’s where we come in. We know how to manage systems. We’re experts at implementing change. We’ve integrated new technology solutions into thousands of businesses throughout Seattle and all across North America – all in a cost-effective way that actually produces benefits our customers can see in their everyday operations.
Our Packages
When it comes to IT support packages we start where others stop.
Small Business
- Unlimited Remote Support 24x5x365 Email/Chat
- Unlimited 24x5x365 Monitoring & Alerting
- Unlimited Windows/Mac/Office Support
- Limited Cloud & On Premises Backup
- Office365 Email Service
- Network/WIFI Support
- Internet Support & Coordination
Medium Enterprise
*Contains all Small Business Features
- Unlimited Remote Support 24x7x365 Email/Chat
- Unlimited 24x7x365 Monitoring & Alerting
- Unlimited Windows/Mac/Office Support
- Extensive Network Support
- Security Appliances & Firewall Support
- Web Security Gateway
- P2V Migration And Infrastructure Management
- Dedicated Account Managers
- Hardware & Software Lifecycle Planning
- Email Security Gateway
- Server Virtualization
- Disaster Recovery Planning
Large Enterprise
*Contains all Small Business & Medium Enterprise Features
- Unlimited Remote Support 24x7x365 Email/Chat
- Unlimited 24x7x365 Monitoring & Alerting
- Unlimited Windows/Mac/Office Support
- Microsoft Exchange On Premises Support Cooperate
- Spam/Scam Filtering Tools
- Intrusion Detection & Prevention Systems
- AWS Expertise And Support
- On Premises To Cloud Migration
- Enterprise Storage Support
- Committed RPO/RTO
- Server Deployment/Support
- Cloud Infrastructure Deployment And Migration
| General Characteristics | Small Business | Small & Medium Enterprise | Large Enterprise |
|---|---|---|---|
| Business type | Any | Any | Any |
| Cloud type | Public | Private | Private |
| Dedicated Infrastructure and Servers | Option* | ||
| Billing | Per user/ Resource* | Per user | Flexible |
| Contract Duration | One year | One or three year | One or three year |
| Management | |||
| Self-managed | |||
| Zaifworks managed | Option | ||
| Business Applications | |||
| Microsoft Office applications | Option | ||
| Virtual Desktop | Option | Option | |
| Business process apps | Option | ||
| Financial apps | Option | ||
| Client third-party software | |||
| Communications | |||
| Skype for Business | Option | Option | |
| Microsoft Teams | Option | Option | |
| VoIP telephony and Switchboards | Option | Option | |
| Always-on email | Option | ||
| Security | |||
| Bank-level security | |||
| Secure private network | |||
| Data encryption | |||
| Anti-spam/ Anti-malware | Option | ||
| Secure access | Option | ||
| Security audits | Option | ||
| Mobile device management and security | Option | ||
| Backup and Disaster recovery | |||
| Backup retention | 90 Days | 5+ Years | 5+ Years |
| Remote backup, any retention | Option | ||
| Disaster recovery-ready | |||
| Support and Hardware management | |||
| Premium, all-inclusive support | Option | Option | |
| 24/7 critical and VIP support | |||
| Assigned Account Manager | |||
| Local office management | Option | ||
| Cloud Storage | |||
| Microsoft OneDrive | |||
| Private cloud storage | |||
| Secure corporate file sharing | Option | ||
| Auditing and IT Governance | |||
| Data Loss revention | Option |
Mix features from the packages above, and/or integrate them as hybrid with your in-house IT
| IT Support | Security | IT Governance | Technical Expertise | Innovation |
|---|---|---|---|---|
| Premium Service Desk | Bank Level Security | Regulatory Compliance | Specialist Teams | Latest Technology |
| Assigned Account Manager | 24/7 Monitoring | Yearly Audits | Bespoke Setups | R&D Labs |
| VIP & Critical Support | Regular Penetration Tests | Included at no extra cost | CTO as a Service | Business Transformation |
We Cover All
Our all packages are so comprehensive because it matters greatly to us that every customer is well looked after. So, we also offer customized upgrades to ensure that your specific requirements are catered for.
We Know You
By getting to know your business inside out, our dedicated teams can offer strategic advice on which package is best suited to you, leaving you to focus on running your business.
We Are You
We can become your fully managed IT Department and cloud services provider and work with you to ensure the return from your technology investment is maximized.
Managed IT Services FAQ
What type of Managed IT support will Zaifworks provide?
Zaifworks provides OnDemand Help Desk Support for CORE Partners. This includes 24/7 Monitoring and Response for major system emergencies, and end-user system support Monday through Friday, 7am to 7pm.
What if we already have internal technical support staff?
We work well with many Partners that have internal IT staff. We take pride in finding our fit into an organization and determine where we can bring the most value to internal IT Team Partners.
What makes Zaifworks preferable to other MSPs?
Zaifworks is a TRUE Technology Partner that can not only provide standard MSP services, like proactive maintenance and help desk support, but we also help with all technology purchasing decisions, we become our Partners trusted advisors for all things technology ensuring organizational goals and objectives are met, all while maintaining a focus on high ROI Solutions.
Our Simple On-Boarding Process
We understand that it is necessary to make the decision to turn over, a part or all of the IT role to a third party and a smooth transition is essential to the ongoing partnership’s success. You are in safe hands, with Zaifworks. Our tried and tested approach is based on longstanding experience.
Following the five basic steps below, we will seamlessly, effectively and on-time migrate all or part of your IT services from you or your current supplier to us.
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Initiation of a Project
We assign a dedicated transition manager, set out the transition strategy and dedcide on the requirements for transition progress and the path to implementation.
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Knowledge Transfer
We assign a dedicated transition manager, set out the transition strategy and dedcide on the requirements for transition progress and the path to implementation.
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Service Setup
We assign a dedicated transition manager, set out the transition strategy and dedcide on the requirements for transition progress and the path to implementation.
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Services Transition
We assign a dedicated transition manager, set out the transition strategy and dedcide on the requirements for transition progress and the path to implementation.
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Handover
We assign a dedicated transition manager, set out the transition strategy and dedcide on the requirements for transition progress and the path to implementation.
Drop Us A Line! We Are Here To Answer Your Questions 24/7
See What Managed IT Services Can Do for Your Business with a Free Consultation
